“From this point forward…we will be managing not only human workers but also digital workers.”
Marc Benioff says that from now on CEOs will no longer lead all-human workforces—enter the new era of AI coworkers
Salesforce CEO Marc Benioff, at the World Economic Forum in Davos, emphasized a pivotal shift in workforce dynamics, where CEOs will lead teams comprising both humans and AI agents. Benioff highlighted that these ‘digital workers’, or AI agents, are designed to undertake complex and time-intensive tasks, thereby enabling human employees to focus on more meaningful work. Despite concerns about AI potentially surpassing human capabilities, Benioff assures that AI is an augmentative tool that partners with humans to boost business productivity and success. Complementing Benioff’s vision, Dario Amodei from Anthropic forecasted that AI could outperform humans at most tasks by 2027. Companies, including Salesforce and other tech giants, are rapidly adopting AI agents to enhance operational efficiency. However, there is unease among human employees about potential job displacement due to AI automation, as evidenced by public reactions to initiatives like those previously attempted by HR company Lattice. This ongoing discourse reflects broader societal and economic transformations poised to redefine future work paradigms?4:0†source?.
