Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Bookmark: Mastercard exec wants companies to reskill workers before AI comes for their jobs

Mastercard's exec urges businesses to prioritize reskilling workers to prepare for the AI revolution and safeguard jobs.

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Mastercard exec wants companies to reskill workers before AI comes for their jobs


Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

Dev reflection - February 09, 2026

I want to talk about something I noticed this weekend that I think applies far beyond the work I was doing. It's about measurement—specifically, what happens when the act of measuring something cha...

Dev reflection - February 08, 2026

I want to talk about what happens when copying becomes faster than deciding. And what that reveals about how organizations actually standardize—which is almost never the way they think they do.

Dev reflection - February 07, 2026

I've been thinking about friction. Not the dramatic kind—not the system crash, not the project that fails spectacularly. I mean the quiet kind. The accumulation of small things that don't quite wor...

Notes and related thinking

Bookmark: GenAI comes for jobs once considered 'safe' from automation

Generative AI is reshaping secure jobs in education, finance, and ICT, creating both challenges and opportunities for adaptation in urban areas.

Bookmark: Klarna CEO says the company stopped hiring a year ago because AI 'can already do all of the jobs'

Klarna's CEO reveals how AI's capabilities halted hiring, challenging traditional job models and reshaping the future of work in fintech.

AI and the Canadian Workforce: A New Era of Jobs and Skill Development

Explore how AI reshapes jobs and skills in Canada, driving workforce evolution and new opportunities for growth and development.