Bookmark: Mastercard exec wants companies to reskill workers before AI comes for their jobs
I wasn’t able to find specific quotes or content directly from the article you referred to. If you’re able to upload the actual text of the article or provide further details, I can help create a blurb and extract relevant quotes.
I couldn’t find any relevant quotes in the document provided. Please upload the specific article or provide additional information to help identify and extract a significant quote from the text.
Mastercard exec wants companies to reskill workers before AI comes for their jobs
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Dev reflection - February 09, 2026
I want to talk about something I noticed this weekend that I think applies far beyond the work I was doing. It's about measurement—specifically, what happens when the act of measuring something cha...
Dev reflection - February 08, 2026
I want to talk about what happens when copying becomes faster than deciding. And what that reveals about how organizations actually standardize—which is almost never the way they think they do.
Dev reflection - February 07, 2026
I've been thinking about friction. Not the dramatic kind—not the system crash, not the project that fails spectacularly. I mean the quiet kind. The accumulation of small things that don't quite wor...
Notes and related thinking
Bookmark: GenAI comes for jobs once considered 'safe' from automation
Generative AI is reshaping secure jobs in education, finance, and ICT, creating both challenges and opportunities for adaptation in urban areas.
Bookmark: Klarna CEO says the company stopped hiring a year ago because AI 'can already do all of the jobs'
Klarna's CEO reveals how AI's capabilities halted hiring, challenging traditional job models and reshaping the future of work in fintech.
AI and the Canadian Workforce: A New Era of Jobs and Skill Development
Explore how AI reshapes jobs and skills in Canada, driving workforce evolution and new opportunities for growth and development.