Explore the revolutionary shift in organizational design as AI transforms from a mere productivity tool to a core strategy. This exciting insight from Wired reveals how companies will soon thrive by integrating human and AI collaboration. By 2025, we might witness "AI-native" startups leading the charge with innovative, lean team structures that challenge traditional business hierarchies. Join me in considering the future of work shaped by this remarkable synergy between humans and AI.
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The article discusses various aspects of employee training and development, providing insights and recommendations on how to incorporate industry trends, cater to different learning styles, evaluate program success, create interactive training methods, and implement best practices. The author emphasizes the need to align training programs with specific business goals, adapt to employee demographics, and ensure engagement and participation. Additionally, they suggest utilizing metrics, data analysis, and innovative approaches such as gamification and simulations to enhance effectiveness.... read more >
According to a new International Monetary Fund (IMF) report, artificial intelligence (AI) could potentially replace three in five workers, with some jobs potentially disappearing altogether. The IMF also warned of lower salaries and cuts in hiring as a result of AI integration. A separate study from PwC revealed that bosses in Britain are adopting AI technology at a faster rate than their counterparts in the US, China, and Europe, which could have a larger impact on British workers. The IMF also noted that while younger workers could benefit from AI, older workers may struggle to... read more >
A new survey from the Conference Board reveals that only 6 out of 158 U.S. CEOs plan to prioritize bringing workers back to the office full-time by 2024. This indicates a shift in the mindset of executives, who are increasingly accepting hybrid work arrangements as the norm for knowledge workers. Another survey by Deloitte found that 65% of CFOs expect their company to offer a hybrid work arrangement this year. Remote work is likely to be the most persistent economic legacy of the pandemic, with 20%-25% of U.S. workers currently working from home part of the week. Employees prefer flexibility...... read more >
Atlassian's approach to distributed work, known as Team Anywhere, has enabled employees to choose where they work since 2020. The company's workforce has become highly distributed, with employees collaborating from over 10,000 locations. Despite this, 92% of employees say the distributed work policy allows them to do their best work, and 91% consider it an important reason for staying at Atlassian. The company has also seen benefits such as increased representation of women in certain geographies and high visitation rates to their offices. Atlassian shares their insights and key findings from...... read more >
This article discusses the recent announcement by Mike Hopkins, the senior vice president of Prime Video and Amazon Studios, regarding Amazon's mandate for employees to work in the office rather than from home. Hopkins claimed that working in the office is better without providing any data to back up his statement, relying instead on personal belief. The article argues that this reflects a favoring of belief over data and highlights three common responses when facts contradict one's beliefs: claiming complexity, creating alternative facts, or denying opposing facts exist. The text then... read more >
The C-suite is bracing for the impact of AI within their organizations, but are they prepared for their own jobs to be impacted? According to a report by Workday, half of CEOs say their organization is at least somewhat unprepared for AI and machine learning adoption. However, decision-makers are generally optimistic about their organization's ability to adapt. CEOs believe that AI will significantly amplify human potential. To master the changes AI enables, C-suite executives need to augment their decision-making with AI. The study also found that the ability to work closely with new... read more >
The article discusses the steps organizations can take to achieve excellence in digital delivery and maximize performance outcomes. The research, conducted by McKinsey, collected data from over 1,700 teams in various industries across the globe. The article identifies 19 capabilities grouped into five categories: strategy, structure, people practices and culture, process, and technology. These capabilities drive team-level performance beyond raw talent. The article emphasizes the importance of mindset shifts and structural changes in organizations to fully realize the benefits of agile and... read more >
Leaders are in a losing battle with their employees over office attendance. Corporate leaders and their employees are in a fight for the soul of the workplace. For many of us, the outcome will define our work life for decades.
https://www.usnews.com/opinion/articles/2023-10-03/it-is-time-to-end-the-war-on-remote-work
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The web article discusses the four personality types of customer support automation. It introduces a framework based on two fundamental axes: "Simplicity" and "Activity." The "Simplicity" axis measures the complexity of customer support tickets, ranging from simple issues that can be easily automated to complex issues that require skilled human agents. The "Activity" axis measures the level of action or interaction necessary to resolve support tickets, ranging from knowledge-based requests to actions that involve multiple systems. The intersection of these axes creates four quadrants that... read more >
The insights in this article include:
1. AI can make work more enjoyable for employees and free them up for creative pursuits. 2. AI can provide real-time market insights for confident decision-making that can yield profits. 3. AI-driven predictive analytics can enhance the accuracy of predictions and provide timely and relevant insights for the retail industry. 4. Employees should remain in charge of collaborations and responsible for accuracy and quality when using AI. 5. Training for necessary tech skills and promoting a culture of lifelong learning can sustain an AI-powered workforce. 6....... read more >
The article discusses the challenges that leaders face in managing knowledge within organizations and how generative AI can revolutionize knowledge management. Many companies have a wealth of knowledge but struggle to make it accessible to employees. Generative AI tools have the potential to solve this problem by creating, storing, and distributing knowledge effectively. For example, AI can generate content for organizational use by combining existing information, extract knowledge from large datasets, and facilitate communication between workers and knowledge systems. However, AI alone is... read more >
The article discusses the continuing debate around return to office mandates post-pandemic. It states that despite investments in office spaces and some companies requiring RTO, employee resistance remains high. A contrarian perspective presented is that there may be an undersupply rather than oversupply of offices in years ahead. As pandemic fears subside, the demand for collaborative workspaces could increase, especially from younger workers.
Additionally, the article argues that the office versus remote binary debate is overly simplistic. Companies need to consider that the future is... read more >
The article discusses the steps organizations can take to achieve excellence in digital delivery and improve performance outcomes. It highlights 19 capabilities grouped into strategy, structure, people practices and culture, process, and technology that drive team-level performance. The article emphasizes the importance of mindset shifts, empowering teams, allocating resources, fostering a culture of openness, and investing in collaboration tools. It also mentions the need for clear communication, embracing change, and setting strategic priorities. The article concludes that organizations... read more >
We hear frequently, ever since The Experience Economy about designing experiences. We talk about the customer experience, the employee experience, and the student experience. Everything is an experience. Or, at least, everything is supposed to be an experience. It’s certainly not supposed to be a (mere) transaction.
This reminds me of the term “partner†in business relationships. Frequently, a vendor doesn’t want to be called a “vendor†nor to be known as a vendor. They tell their clients that “we want to be your partnerâ€. Relationships are suppose to be partnerships, not... read more >
