The web article discusses the role of AI-based tools in relation to human intelligence. It highlights that while AI has transformed various industries, including HR, it should be viewed as a complementary tool rather than a substitute for human professionals. The article emphasizes that AI can enhance productivity and provide valuable data-driven insights, but it cannot fully replace human involvement. It mentions that organizations are increasingly using AI to streamline operations, improve talent acquisition, enhance employee engagement, and make data-driven HR decisions. However, it also...... read more >
The web article discusses the four personality types of customer support automation. It introduces a framework based on two fundamental axes: "Simplicity" and "Activity." The "Simplicity" axis measures the complexity of customer support tickets, ranging from simple issues that can be easily automated to complex issues that require skilled human agents. The "Activity" axis measures the level of action or interaction necessary to resolve support tickets, ranging from knowledge-based requests to actions that involve multiple systems. The intersection of these axes creates four quadrants that... read more >
The web article discusses learning experience platforms (LXPs) and their benefits in the context of employee learning and development. LXPs are described as modern platforms that provide a consumer-grade user experience, similar to popular social networking and multimedia sites. They support self-directed learning and personalized recommendations using artificial intelligence (AI). LXPs offer features such as content creation, curation, AI-based recommendations and training, analytics, chatbots, gamification, and integration with e-learning content providers and third-party technology... read more >
The article discusses a study conducted by computer scientists at the University of California San Diego on the reliability and robustness of large language models (LLMs) in generating code. The researchers evaluated four different code-capable LLMs using an API checker called RobustAPI. They gathered 1,208 coding questions from StackOverflow involving 24 common Java APIs and tested the LLMs with three different types of questions. The results showed that the LLMs had high rates of API misuse, with GPT-3.5 and GPT-4 from OpenAI exhibiting the highest failure rates. However, Meta's Llama 2... read more >
The web article provides a comprehensive list of online instructional activities that can be used in hybrid and online courses. It emphasizes the adaptability of in-person activities to digital spaces with the use of various technologies. The activities are categorized into different sections, including case study analysis, document analysis, visual culture/artifact analysis, critiques or critical reviews, virtual tours, mapping activities, mind or concept mapping, timelines, project-based learning, creation of lesson plans and learning materials, role-playing games, artificial intelligence...... read more >
The insights in this article include:
1. AI can make work more enjoyable for employees and free them up for creative pursuits. 2. AI can provide real-time market insights for confident decision-making that can yield profits. 3. AI-driven predictive analytics can enhance the accuracy of predictions and provide timely and relevant insights for the retail industry. 4. Employees should remain in charge of collaborations and responsible for accuracy and quality when using AI. 5. Training for necessary tech skills and promoting a culture of lifelong learning can sustain an AI-powered workforce. 6....... read more >
The article discusses the continuing debate around return to office mandates post-pandemic. It states that despite investments in office spaces and some companies requiring RTO, employee resistance remains high. A contrarian perspective presented is that there may be an undersupply rather than oversupply of offices in years ahead. As pandemic fears subside, the demand for collaborative workspaces could increase, especially from younger workers.
Additionally, the article argues that the office versus remote binary debate is overly simplistic. Companies need to consider that the future is... read more >
The article examines concerns around AI's impact on jobs and wages based on research from European Central Bank. It states that while alarms of mass technological unemployment are overblown, the threat of depressed wages due to automation replacing routine tasks is real. Unexpectedly, groups most at risk are white-collar professionals like lawyers, engineers rather than lower-skilled workers.
A contrarian insight from the research is that AI can also provide productivity and efficiency gains that may compensate for lost incomes. Additionally, new specialized jobs may arise from integrating AI...... read more >
The article discusses the challenges that leaders face in managing knowledge within organizations and how generative AI can revolutionize knowledge management. Many companies have a wealth of knowledge but struggle to make it accessible to employees. Generative AI tools have the potential to solve this problem by creating, storing, and distributing knowledge effectively. For example, AI can generate content for organizational use by combining existing information, extract knowledge from large datasets, and facilitate communication between workers and knowledge systems. However, AI alone is... read more >
